The award for Liquid Applications is further validation of an innovation that will fundamentally transform the mobile base station into a local hub, in close proximity to end users, for content creation and service delivery. With the awards for a centralized Network and Service Operations Center and its Customer Experience Index, Nokia Siemens Networks demonstrates industry-leading innovation to help operators track and improve customer experience and service quality in real time and simplify operational processes across the organization.
In presenting the Awards, Alan Burkitt-Gray, editor of Global Telecoms Business, commented: “This is the seventh time we’ve run our Innovation Awards and each year we’ve seen that the industry is working harder and harder to deliver exciting and innovative services to its customers worldwide. Congratulations to all the award winners. The industry is seeing a wave of innovation which is making a huge difference — to the companies working in the industry and to all of us in business and as consumers. They are making such a difference to the world. We want to celebrate what they are doing.”
SK Telecom is testing Nokia Siemens Networks’ Liquid Applications in its LTE environment as part of the evolution to Service-Aware RAN to provide end users with unique mobile broadband experience and wide variety of customized services.
touch Lebanon, a leading mobile operator, as part of their evolution to fully integrated operations is establishing a centralized Network and Service Operations Center that will use tools provided by Nokia Siemens Networks, including NetAct, Performance Manager and Service Quality Manager to ensure end-to-end mobile broadband network and service quality.
Zain Kuwait uses Nokia Siemens Networks’ Customer Experience Index to track the customer experience in near real time and at the individual subscriber level for any service, device or location. This way the operator can compare key network performance indicators with customer satisfaction and take action to ensure the best quality of experience.
“It was a real pleasure to step onto the winners’ podium with our customers. We’re very proud of the work we were doing with them to drive industry innovation, and this vote of confidence from Global Telecoms Business is a clear indication that we are focusing on the issues that matter for our industry,” said Santeri Jussila, head of service assurance & fulfillment at Nokia Siemens Networks.