The annual survey measures the level of services offered by mobile networks as a means to ensure that each operator meets strict performance requirements, TRA said in a statement, adding that the benchmarking programme was carried out through driving tests for more than 13,000 kilometres across the UAE. The programme also included extensive voice and data testing as well as indoor venue testing.
“The survey is carried out by a highly skilled workforce in order to reach results that truly reflect the status of mobile networks and services provided. We take these surveys seriously because they are the main elements that guarantee improving the quality of services in the UAE,” Mohammad Nasser Al Ganem, TRA’s Director General, said in a statement.
“Tracking the status of mobile networks and the range of services provided is extremely important. With this in mind, we will guarantee the satisfaction of users all over the UAE, which is considered one of the main priorities of the TRA,” he added.
The results were recorded and the process of discussing the results with operators in the UAE telecommunications sector is underway. The TRA will later publish the results as part of the transparency policy it adopts with regard to the telecommunications market in the UAE.
Notably, to ensure that the testing provides a fair comparison of the service provided by the mobile networks, the TRA has employed state-of-the-art test equipment that is used in most organisations and developed countries for such purposes. The equipment measures key performance indicators (KPI) that directly relate to the end-user experience through simulating an actual telecommunication environment in several conditions and several areas, where network coverage, dropped calls, and the clarity of calls are measured.